Book with confidence: click here to find out all the information needed to book your package - financial protection, FAQs and much more ▶

Sport and crowds have largely now returned and we are excited about travelling and being at bucket list events and destinations once again. We understand that things are a bit different with different entry requirements for different countries with different testing requirements. We provide more detail in our FAQ pages about vaccination, testing and cancellation of events.

This page is dedicated to giving you peace of mind regarding your sports travel requirements during 2021 and 2022. Take a look below for more information which includes:

How your travel package booked through us is financially bonded and protected

  • What is a Refund Credit Note?
  • Customer testimonials, highlighting how we’ve looked after our clients and their money during COVID-19
  • FAQs - a list of the most frequent questions and queries we've received from our customers about their booking and future bookings

 

 

Financial Bonding and Protection

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and the assurance that we commit to abide by the ABTA Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Our ABTA Number is V8321.

We are also members of the International Air Transport Association (IATA 91201670) and hold an Air Travel Operators Licence (ATOL 3720). You will receive an ATOL certificate with your booking confirmation where the package you have purchased includes a flight. Most of our products are protected under the Package Travel Regulations and this along with the membership of these professional bodies guarantee our standards of trading practice and give you financial security. 

What is a Refund Credit Note?

At a time where the travel industry has faced a crisis, ABTA put in place a process to ensure that customers' money was protected whilst bookings changed and tour operators

cash refund still remains an option for you until the deadline on your RCN for non-flight inclusive packages (ABTA Protection), and 30th September 2021 for flight-inclusive packages (ATOL Protection).

When the RCNs expire, if you have not rebooked or had an extension offered to you, you will be automatically refunded but if you are considering re-booking in that time the RCN gives you that opportunity.


Is there an expiry date to use my Refund Credit note?

Yes, there is, and this is dependant on whether your package booked with us included flights or not and also when the cancellation took place:

If your package included flights, your package is ATOL bonded and the expiry date has now been extended to 30th September 2021

If your package didn't include flights, your package is ABTA bonded and the expiry date on your RCN will depend on when your cancellation took place but will be either 31st March 2021 or 30th September 2021. This will be detailed on your RCN but if you aren’t sure please contact us.
 

We will contact you in advance of this deadline and if you have not used your RCN by this point you are eligible for a refund of your money on or before this date. As soon as the rescheduled event is available we will contact you and offer you the opportunity to book. If you book a trip of a lesser value than the RCN you can either use that credit to make another booking or receive a refund of the difference. If your new booking is of a higher value than the RCN you will be required to pay the difference.

Take a look below at our FAQs for further information on Refund Credit Notes. 

 

Accommodation - safety on tour with our trusted partners

We are a Member of ABTA which means you have the benefit of ABTA’s assistance and the assurance that we commit to abide by the ABTA Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Our ABTA Number is V8321.

We are also members of the International Air Transport Association (IATA 91201670) and hold an Air Travel Operators Licence (ATOL 3720). You will receive an ATOL certificate with your booking confirmation where the package you have purchased includes a flight. Most of our products are protected under the Package Travel Regulations and this along with the membership of these professional bodies guarantee our standards of trading practice and give you financial security. 

FAQs

If the event is cancelled and we have to cancel your package, you will be entitled to a refund of monies paid to us.

We take great pride in offering our customers fantastic service and fulfilling bucket list dreams. Whilst the cancellation of sporting events has meant we haven’t been able to be at fantastic events this year, we have worked hard to maintain our fantastic service levels and our feedback attests to that. We have adapted quickly to the new industry processes and put in place new procedures that weren’t there before. We are aware that sometimes these need some explanation so we have created a list of FAQ’s for you. You can book with us in confidence that your booking will be protected and if the events are cancelled or postponed then you are entitled to a refund of your money in full.

We know that as government and travel advice develops your plans may need to change and we have made some small amendments to our terms and conditions to help you with this and offer you even greater flexibility. These are explained in the link to the FAQ’s.

 

Click here to read our FAQs