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The event has been postponed/cancelled – am I entitled to a refund?


Under the Package Travel Regulations that govern our terms and conditions if we, the tour operator, have to cancel your package then you are entitled to a refund. There are some products that we run that fall outside of the PTR’s but in the event of cancellation we will honour this commitment to refund as well – this includes any trip that is less than 24 hours in duration (including hospitality only). If your package is cancelled our process is to inform you straight away and then issue you with a Refund Credit Note, which entitles you to a refund if you wish but equally if you are considering travelling on the same event next year, or an alternative event then we would love for you to take the Refund Credit Note and we will contact you as soon as future travel options are available. Even if Barmy Travel cannot get a refund from the suppliers you are entitled to a refund from us.

The event has not been cancelled but I no longer wish to travel – can I have a refund?

Unfortunately not. If you were to cancel you would forfeit your deposit and any additional payments as per our terms and conditions applicable to your booking. We would recommend that you waited until the event is cancelled, if that looks likely. We appreciate that in these uncertain times some flexibility is needed and we have made an amendment to our booking terms for all bookings with departure dates in 2020 and 2021 that we will not charge our amendment fees. This can include changing the name of the traveller. (if you are transferring the package to someone else it is done with the understanding of that person that they are then liable for outstanding payments or additional costs in making the change)

I cancelled my trip before the event was cancelled, now the event has been cancelled can I get my money back and have a RCN?

Unfortunately not. If you cancel the trip before the Tour Operator cancels it you are liable to pay cancellation charges. It’s best to wait for us to communicate to you. Always call us first.

What is a Refund Credit note?

The infographic here best explains the Refund Credit Note.

At a time where the travel industry has faced a crisis, ABTA put in place a process to ensure that customers money was protected whilst bookings changed and tour operators struggled with the ability to refund customers within the legal 14-day window. Barmy has refunded all customers that have requested their refund within the 14-day window even with the new process in place. When accepting the RCN a cash refund still remains an option for you until the 31st January 2021 for non-flight inclusive packages and 30th September 2021 for flight-inclusive packages when the RCNs expire and you will be automatically refunded but if you are considering re-booking in that time the RCN gives you that opportunity.

Is there an expiry date to use my Refund Credit note?

Yes, there is, and this is dependant on whether your package booked with us included flights or not:

If your package included flights, your package is ATOL bonded and the expiry date has now been extended to 30th September 2021

If your package didn't include flights, your package is ABTA bonded and the expiry date is 31st January 2021

We will contact you in advance of this and if you have not used your RCN by this point you are eligible for a refund of your money on or before this date. As soon as the rescheduled event is available we will contact you and offer you the opportunity to book. If you book a trip of a lesser value than the RCN you can either use that credit to make another booking or receive a refund of the difference. If your new booking is of a higher value than the RCN you will be required to pay the difference.

I had an additional re-booking incentive voucher, does this have a deadline to use?

Yes, it does, 30th September 2021.

The event I was going to see has been postponed and they have now announced new dates, what does this mean for my travel package?

If at the time of the event being postponed the new dates were not known we will have issued you with a Refund Credit Note. This means your money is protected whilst we wait for the new dates. If the new dates have subsequently been announced we will contact you and ask if you would like to use your refund credit note for the rescheduled dates.

If the new dates have been announced as part of the postponement announcement by the event organisers, please allow us some time to work with the suppliers and move the package over to the new dates. Whilst we do this we would recommend you take the RCN.

Will travel insurance cover me if I want to cancel my trip?

We strongly recommend that you contact your travel insurance provider to check your cover. Different insurance providers provide different levels of cover and differ in policy in relation to epidemic/pandemic cover.

What are the Package Travel Regulations?

The Package Travel Regulations (PTR’s) are the law that govern tour operators and holiday companies selling package holidays. These laws have not changed since COVID-19. As the title suggests, these regulations cover package holidays. Trips less than 24 hours in duration, Accommodation only, or flight-only bookings are not covered by the same rules or protection and you should always check what protection is in place when making these bookings.

Are you members of ABTA and what does that mean?

Yes we are. Our ABTA member is V8321. Being a member of ABTA means that we are supported by the largest travel organisation body with thousands of members. For you, the customer this means that you are booking with a travel company that adheres to the ABTA code of conduct, ensuring high standards and importantly, financial protection should we ever go out of business. In cases of disputes as well they are a body that you can call on for support.  As with the PTR’s, packages less than 24 hours in length may not be covered. Always look for the ABTA logo because this means you can book and travel with confidence.

Is my package protected by ATOL?

Yes, if you have booked a package with us that includes a flight. This does need to be part of a package and not a flight only booking. We will give you an ATOL certificate in your booking confirmation documentation.

Can I transfer my booking to someone else?


For all bookings with departure dates in 2020 and 2021 we will not charge our usual amendment fees. (Any additional costs applicable with the change are payable by the customer) 

What is Travel Aware?

Travel Aware is a government-backed campaign to provide customers with knowledge of travel restrictions/measures in place in the destination of which the customer is travelling to. It is the responsibility of the customer to ensure that they are up to date and aware of any measures in place in the country or destination to which they are travelling.

What is the FCDO advice on travel?

Currently, at the time of writing, the FCDO advises against all but essential travel for British Nationals with some countries exempted. This advice is under constant review, is changeable regularly and customers should keep themselves up to date through the link provided. As has been the case during the COVID-19 pandemic, a travel restriction can be put in place, or equally removed, at any time and without notice.

I am not able to quarantine on my return to the UK, can I get a refund?

If the destination of your trip does not have a quarantine restriction and the trip can run as planned or without significant amendments then the option to cancel for free is not available unfortunately and any cancellation will incur cancellation charges. The requirement of a 14-day quarantine in the UK on return sits outside of the holiday booking. We have amended our policies to offer customers the flexibility to amend their booking. Please check the following website for latest on the quarantine requirement and which countries may be exempt

What checks are Barmy Travel doing with suppliers to ensure they are operating safely?

We work with trusted suppliers across the globe. As standard, without consideration for any COVID-19 instance, all of our suppliers have to pass  a thorough health and safety audit in order for us to work with them. As we work through the new requirements we are working with all hotels to understand what measures they are putting in place and, as applicable, what accreditations they are seeking. Please be assured we are working on this as the suppliers learn what new requirements are required of them to operate in compliance with their local requirements including in respect of COVID-19 measures.