Please read these booking conditions carefully, they form an important part of the contract for your holiday.
All tours and trips advertised in our brochures and on our website are operated by Gullivers Sports Travel Ltd (registered company no. 2746479), a member of the Travelopia Group of companies (hereinafter referred to as “GST”, “we”, “us” or “our”) with its registered office situated at Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD
Please note: adequate and valid travel insurance is compulsory for all travellers and it is a condition of accepting your booking that you agree that you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.
1. Financial Security
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package booked from us and for your repatriation in the event of our insolvency.
We will provide you with financial protection for any ATOL protected flight or flight inclusive trip that you buy from us by way of our Air Travel Organiser’s Licence number 3720, administered by the Civil Aviation Authority (‘CAA’). When you buy an ATOL protected flight or flight inclusive trip from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL Scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claim which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
The price of your trip includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices.
When you buy an ATOL protected flight or flight inclusive trip, all money accepted from you by a travel agent acting as our agent is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we do fail, any money held at that time by the agent, or subsequently accepted from you by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
When you buy arrangements other than an ATOL protected flight or flight inclusive tour, all money accepted from you by a travel agent acting as our agent is held by that agent on our behalf at all times.
We will provide you with financial protection for any package tours you buy from us that do not include travel by air by way of a bond held by ABTA. For further information, visit the ABTA website at www.abta.com.
If you book arrangements other than a package the financial protection referred to above does not apply.
We are a Member of ABTA, membership number V8321. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com .
2. Your Holiday Contract
Bookings must be made online via our web sites at gulliverstravel.co.uk, barmytravel.com or over the telephone. The person making the booking (the ‘lead passenger’) must be 18 (eighteen) years old or over and possess the legal capacity and authority to make the booking and accepts these booking conditions on behalf of everyone in their party and accepts the specific Event Ticket Terms & Conditions (a copy of which will be provided by GST on request by You). Whether you book alone or as a group, we will only deal with the lead passenger in all subsequent correspondence, including changes, amendments and cancellations. As applicable reference to ‘you’ or ‘your’ includes any person in your party. The lead passenger is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
If we accept your booking, we will issue a booking confirmation and receipt. A contract will exist between us from the date we issue the booking confirmation and receipt or if you book within 7 days of your trip the contract will exist when we accept your payment. When you receive the booking confirmation and receipt, please check the details carefully and inform us immediately if anything is incorrect. Names on travel documents must exactly match those in your passports. Unless we are responsible for the mistake, we will not accept liability if an airline or other supplier refuses boarding because the name(s) shown in your passport differ from those on your ticket. Any travel documents will be sent or emailed to you approximately 7-10 days before the departure of your trip, and GST reserves the right not to issue or release tour documents including without limitation travel documents, passes or event tickets for your trip unless payment of all accounts have been received in full and in cleared funds. We cannot accept liability for any travel documents lost in the post. Where we have arranged your flights, if requested in the tour information documents you must reconfirm the reservations, timings and check-in details of your flight with the airline concerned at least 72 hours before departure. This applies to your outward flight and to your return flight. If you miss a flight or suffer any disruption as a result of not following our instructions as to reconfirmation we will have no liability to you.
Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip.
It is a condition of your booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Passenger Name Records (PNR) data and/or Advance Passenger Information, sometimes known as APIS. For the United Kingdom, it may be referred to as ‘E-Borders’. The information you must provide will include, but not be limited to, full name – as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. You must provide this information to the airline between 6 months and 24 hours before departure.
When making this booking, you warrant that you have the authority to enter into this contract on behalf of all other members of your party and that you are responsible for ensuring due payment of all monies payable in respect of this booking, in the event of default by any member of the party.
4. Minimum Numbers
Your arrangements have been based upon a minimum number of passengers travelling together, and in the unlikely event that this number is not reached, we reserve the right to cancel the tour, offer an alternative date, offer the same date with any relevant supplement or refund all monies paid. We will advise the lead passenger no later than 56 days prior to departure if the minimum numbers required for a tour have not been achieved.
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices will include a cost for fuel that was estimated at the date of this publication. Prices on our website are updated regularly. Before you make a booking we will give you the up-to-date price of your chosen tour including the costs of any supplements, upgrades or additional facilities which you have requested. Itineraries shown for tours are indicative only and subject to change. Prices quoted on this website are in GBP pounds sterling and have been converted based on the following exchange rates. All prices include applicable taxes in accordance with the Tour Operators Margin Scheme.
Exchange rate used/converted December 2016
GBP 1 =
Changes in transportation costs, including without limitation the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 30 days of your departure. Any changes in taxes, entry fees and/or charges that we collect at net cost on behalf of local and governmental bodies will be passed on to you in full or refunded to you in full (Net Cost Charges). We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes Net Cost Charges and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agent’s commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may either accept a replacement tour from us of equivalent or similar standard and price (at the date of the change) if we are able to offer you one or you may cancel your booking and receive a full refund, except for any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. If any change in our costs would cause a reduction in your tour price, we will not make refunds of amounts less than 2% of the price of your travel arrangements, which excludes Net Cost Charges and any amendment charges, but we will refund in full amounts exceeding such 2%, after deducting an administration charge of £1.00 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you have booked flights through GST then Air Passenger Duty (APD), which is payable by all passengers departing from UK airports, is included in the price of your tour. The price of your tour will include APD for an economy seat. If you upgrade to a premium cabin this will be included in the upgrade cost. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your tour at the time of booking.
You will need to pay a deposit to us at the time of booking in the amount notified to you at the time of booking. You may also be required to pay for any non-transferable and non-refundable items such as special air fares, tickets, attraction tickets or entry permits and any other applicable supplements due at the time of booking. Some airfares are booked at especially competitive rates to which airlines may attach severe restrictions. You may be asked to pay for these in full at the time of booking and they may be non-refundable in the event of cancellation. Details will be given at the time of booking.
We will then invoice you for the remainder of the cost due before you travel, which you must pay not later than 84 days before departure or by the balance due date detailed on your confirmation. To pay your final balance, amend your booking or discuss any other aspect of your holiday booked directly with us, call our Operations team. When you book your holiday through an approved travel agent, all communication between you and us will be made through that agent, as such please contact your agent in the first instance, as no changes can be made to your booking unless they are done through your agent. If you book less than 84 days before departure of your tour full payment (less any payment which must be paid locally) must be made on booking by credit or debit card.
If you do not pay any balance by the due date your booking will be cancelled and you will forfeit your deposit plus any other relevant charges. If you do not pay the local payment on the due date your booking will be cancelled (and we shall have no further liability to you) and cancellation charges will be levied as appropriate.
Please note that cheques require 5 working days to clear. Cheques that will not clear by the balance due date cannot be accepted. We only accept card payments from passengers travelling on the booking. Please note a fee of 1.5% applies to credit card payments. There are no additional charges when paying by debit card.
Any currency conversion costs, bank charges or any other charges incurred in you making payment shall be borne in full by you and shall not be deductible from amounts due to GST. Any currency conversion costs, bank charges or any other charges incurred in you making payment shall be borne in full by you and shall not be deductible from amounts due to GST. PLEASE NOTE: All deposits are non-refundable.
Ashes Series to Australia 2017-18
Notwithstanding the above the following payment time frames apply to any bookings for the Ashes.
Tours to include the Brisbane, Adelaide & Perth Tests – Up to Thursday 25 May 2017 a deposit of £1000 is payable on booking. If you book between Friday 26 May and Thursday 24 August 2017 you must pay 50% of the total balance at the time of booking with the balance payable by Friday 25 August 2017.
Tours to include the Melbourne & Sydney Tests - Up to Thursday 22 June 2017 a deposit of £1000 is payable on booking. If you book between Friday 23 June and Thursday 28 September 2017 you must pay 50% of the total balance at the time of booking with the balance payable by Friday 29 September 2017.
Hotel & Ticket only modules – A deposit of £300 is payable with the balance due by Friday 25 August 2017 for Brisbane, Adelaide & Perth Tests and Friday 29 September 2017 for Melbourne and Sydney Tests.
7. Health and Travel Advice
It is your responsibility to check the latest health requirements. In particular it is your responsibility to ensure that you obtain proper and detailed medical advice at least two months prior to travel for the latest health requirements, recommendations and any associated costs for the countries you will be visiting. A copy of the leaflet 'Health Advice for Travellers’ issued by the Department of Health, can be provided upon request or please refer to Fit for Travel. Where you do not do so and either you or members of your party are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you and your clients for any cost, loss or damage which you or they may suffer nor will we refund the cost of any unused proportion of the travel arrangements. If you or anyone in your party has any existing medical problems, is pregnant and or has recently visited other countries you shall procure that they check requirements with their general practitioner.
It is your responsibility to check any country related travel advice before embarking on your trip. When assessing whether tours will operate we use information from our local offices in conjunction with advice from the British Foreign and Commonwealth Office and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies and indeed any other relevant government bodies and which may impact upon the operation of any trips.
8. Passports and Visas
You should check with the appropriate embassy, consulate or the British Foreign and Commonwealth Office for the exact requirements for your chosen tour and date of travel. It is your responsibility to be in possession of a valid passport and any necessary visas, or health documents, as required, for the entire duration of your holiday, and to ensure that you meet the entry requirements of the countries that you are travelling to. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer, nor will we refund you the cost of any unused portion of your travel arrangements. In some cases, countries will refuse entry if you, or if applicable your clients, have criminal records. Should you be concerned about this, please check with the embassy or consulate of the countries to which you are travelling. The lead name is entirely responsible for ensuring that all members of the group have the correct and valid documentation for travel. We cannot accept responsibility for any failure to comply resulting in any costs or fines being incurred and we advise you to check with your passport office or the consulate in question if you have any queries. If you are travelling overland to certain destinations may need to also pass through controls of other countries en-route so this should be allowed for with any passport/visa applications. We cannot accept liability, or consider refunds if you cannot travel, because of incomplete, or incorrect documentation. Passenger information is required in advance by a number of countries and airlines. It is your responsibility to provide this information to us as instructed. Failure to do so may result in you being denied boarding or refused entry to your destination. Emergency contact details are required. It is your responsibility to provide this information and you will be liable for any costs incurred.
When travelling to the US you must have the correct passport to travel on the Visa Waiver Programme or have obtained the correct visa, valid for your stay. Each person wishing to visit the US must have either; i) an e-passport (if your passport is issued after 26 October 2006), or a machine readable passport (containing a digital photograph) if your passport is issued after the 26 October 2005 and a Visa Waiver Form or ii) a valid passport and a valid visa which must be obtained before travel from the US authorities. The US authorities require passengers travelling under the Visa Waiver Programme to register for electronic travel authority on the Electronic System for Travel Authorisation (ESTA). If you have not applied for and received travel authorisation via ESTA prior to travel you may be denied boarding, experience delayed processing, or be denied admission at the U.S. port of entry. However, neither possession of a visa nor meeting the basic requirements for travelling visa-free on the Visa Waiver Programme guarantees admission to the US. As with most countries, the final decision is made by immigration officials at the port of entry. You can apply online by completing the application form at https://esta.cbp.dhs.gov and paying a fee. If you are refused boarding or denied admission at the U.S. port of entry, you will still be subject to our cancellation charges in accordance with the terms of our contract with you. For additional specifics about the Visa Waiver Programme please consult the Visa Waiver Programme information on the U.S. Embassy London website www.usembassy.org.uk. We recommend that you carry your ESTA approval with you when you travel and recommend you register at least 72 hours before departure. Please Note: when you register for ESTA you must have a valid passport at the time of registration. If you have applied for a post dated passport (for example to reflect a change in name) this passport will not be valid until the effective date noted in the passport. Children and minors wanting to travel with a Visa Waiver Form must hold their own machine readable passport or e-passport.
Please note that the nationals of some countries can only travel to the US if they have a valid visa as they are not eligible for the Visa Waiver Programme. There is a $14 fee per person charge which is payable by credit or debit card when applying. As announced by the U.S. Customs and Border Protection, this fee will recover the costs incurred by the U.S. Customs and Border Protection of providing and administering the ESTA system and is in addition to the mandatory $10 travel promotion fee established by the Travel Promotion Act of 2009. This is subject to change.
As from 10 April 2014, it is no longer be possible for passengers travelling to Turkey to buy/obtain a visa upon arrival at entry points in Turkey. Instead passengers should buy an e-Visa online in advance of travelling, valid for their stay.
From the EU Member States, the following citizens (if they hold an ordinary passport) must have a visa independent of the length of their stay: Austria, Belgium, Croatia, Greek Cypriot Administration of Southern Cyprus, Hungary, Ireland, Malta, Netherlands, Poland, Portugal, Spain, UK.
Please note: a visa is needed only for a stay longer than 3 months for citizens holding passports from Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Latvia (30 days), Lithuania, Luxemburg, Romania, Slovakia, Slovenia, Sweden. Please note conditions may apply to e-Visas. For more information about the Turkish e-Visa please consult the following official websites:
The Republic of Turkey Ministry of Foreign Affairs website: http://www.mfa.gov.tr/visa-information-for-foreigners.en.mfa
The Republic of Turkey Electronic Visa Application System website: https://www.evisa.gov.tr/en/
The Consulate General of Turkey website: http://www.turkishconsulate.org.uk
The Foreign and Commonwealth Office website: https://www.gov.uk/foreign-travel-advice/turkey/entry-requirements
e-Visas are already operational in Turkey since 17 April 2013, therefore passengers can use this facility instead of today’s ‘paying at the border’.
If you require an e-Visa, you can apply for one online through the Republic of Turkey Electronic Visa Application System by completing the application form at https://www.evisa.gov.tr/en/ and (after the application is approved) paying a fee. In order to apply you will need (i) a passport that is valid for at least six months longer than the expiry date of the requested visa, (ii) a flight (or any other possible means of transportation) reservation and (iii) a credit card (Mastercard or Visa). Each passenger must hold their own e-Visa, including children and minors even if they are included on someone else’s passport. Upon successful application, the e-Visa is e-mailed to the passenger with 24 hours of successful completion of the application. Applicants must print out their e-Visa, show it to airport officials and customs officers and carry it with them at all times during their travel. You should apply for your e-Visa at least 24 hours before your departure. However you are advised to make an application at least one week before your departure. An e-Visa is only valid for tourism or trade purposes. For other purposes such as work or study, an application must be submitted through the Turkish embassies or consulates.
If you have not applied for and hold a valid e-Visa prior to/at the time of travel you may be denied boarding or admission at the Turkish port of entry. However, possession of an e-Visa does not guarantee admission to Turkey as the Turkish authorities can deny entrance of a holder of an e-Visa to Turkey in certain cases. If you are refused boarding or denied admission at the Turkish port of entry, you will still be subject to our cancellation charges in accordance with the terms of our contract with you.
The Cuban authorities require proof of valid medical insurance before allowing visitors to gain entry to the country. It is essential that you have a copy of a valid travel insurance policy, insurance certificate or other suitable evidence in your possession on arrival at the Cuban airport, port or marina. Please ensure that you keep the policy documents easily to hand upon arrival. US residents visiting Cuba must ensure that any medical insurance policy that they purchase covers them for travel to Cuba.
When travelling to Canada you must check with your foreign office and the Canadian authorities that you have the correct passport and comply with the visa requirements. Under Canada’s eTA program, citizens from countries other than the United States, who do not need a visa to enter Canada, will need to obtain an online authorization before flying to Canada, unless otherwise exempted. The earlier travellers get their eTA, the sooner they will benefit from knowing they have been pre-screened to enter Canada. A fee of $7 is payable for processing an application for an electronic travel authorization. An application for an electronic travel authorization must be made by means of an electronic system that is made available by the Department (Citizenship and Immigration Canada) for that purpose. An electronic travel authorization is valid for a period of five years from the day on which it is issued to the applicant or until the earliest of the following days, if they occur before the end of that period: (a) the day on which the applicant’s passport or other travel document expires, (b) the day on which the electronic travel authorization is cancelled, or (c) the day on which a new electronic travel authorization is issued to the applicant.
9. Authority and Behaviour
Whilst on our tours, it is necessary as the case may be that you and your party abide by the authority of the GST staff and representatives. When you book a tour through us, you accept responsibility for the proper conduct of all members of your party (including without limitation your clients and their guests) during the tour. If you or any of your party members commit any illegal act when at the tour or if in our reasonable opinion or the reasonable opinion of any person in authority your behaviour or the behaviour of any of your party members is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveller or our staff or agents in any risk or danger, on the telephone, in writing or in person, we may terminate your/their travel arrangements without any liability on our part.
If the Captain of your flight or ferry or any of our UK or overseas staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from the ferry or aircraft, or remove you from your accommodation or hospitality event. If this means you are not allowed to board your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay full cancellation charges. If this occurs whilst in your destination then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.
If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, your airline may pass on your details and date of refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances, no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour, including but not limited to (i) repairing or replacing property lost, damaged or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft or ferry to remove you. Criminal proceedings may also be instigated.
If anyone in your party is affected by any condition, medical or otherwise, that might affect their or other people’s enjoyment of the tour, you must advise us at the time of booking.
10. If you have a Problem or Complaint
In the unlikely event of a complaint whilst on holiday, you must tell our local representative or agent who will try and solve the problem on the spot. If the complaint cannot be resolved there and then, or a GST representative is not available, you must send a written complaint to reach us within 35 days of the end of your holiday in order that we may investigate fully. Such a complaint should be sent to Operations Director, Barmy Travel c/o Gullivers Sports Travel, Ground Floor, Ashvale 2, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire GL20 8NB. We can usually sort out any complaints you may have.We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. If you prefer, you can take your complaint to the County Court or another suitable court. Information regarding complaints may be shared with other tour operators.
11. Changes and Cancellation By You
If after our Confirmation Email has been issued, you (i) make a change to your existing booking, we will charge an amendment fee of £50 per booking for each change or (ii) wish to change to another tour or change departure date, we will try to make the changes subject to availability and you pay £50 per person to cover our administration costs.
In addition to the fee we charge, any alteration, whether a change to an existing booking or a change to another tour or departure date, will also be subject to payment by you of any costs imposed by any of the suppliers providing the component parts of the tour. If the tour to which you transfer is more expensive than the one you originally booked, a further payment will also be due. Any alteration by you within 84 days or less before the departure will be treated as a cancellation of the original booking and will be subject to cancellation charges (please see below).
Where you are unable to travel you can transfer your booking to another person, providing the following conditions are met:
• you notify us in writing no later than 84 days before departure and give us the authority to make the transfer; and
• your request is accompanied by all original tour documents which you have received and the full name and address of the person to whom you wish to transfer your booking (“transferee”); and
• the transferee accepts the transfer and these booking conditions, and fulfils any conditions that apply to the booking; and
• the transferee shows us evidence of their travel insurance; and
• payment is made by you of an administrative charge of a minimum of £50 per person plus payment of all costs charged or levied by those supplying your travel arrangements.
Both the transferor and transferee will be jointly and severally liable for payment of the tour price and other associated expenses.
Notwithstanding the above some airline carriers and other transport providers treat name and departure detail changes, such as date and time changes, as a cancellation. Accordingly you may have to pay for the cancelled ticket and be required to pay for the full cost of a new ticket.
Cancellations must be made in writing by the lead passenger and sent by recorded delivery post. A cancellation is not effective until GST receives the letter. You will receive a cancellation invoice from us within two weeks of our receipt of your cancellation. These charges are based on how many days before your booked departure we receive your cancellation notice and are a percentage of the total cost of your booking with us. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge based on the number of passengers you wish to cancel from the booking:
PERIOD BEFORE DEPARTURE DATE (FROM DATE LETTER RECEIVED) CANCELLATION CHARGE EXPRESSED AS % TOTAL HOLIDAY COST
Before 84 days: Deposit plus any interim payment
84-28 days: 75%
28 days-departure date or after: 100%
Whilst any cancellation within 84 days or less of the departure date renders the client liable for cancellation in excess of deposit payments, GST will make efforts to resell the services to help clients. This, however, is a service and not an undertaking and in any event the deposit will be forfeited. Clients are obliged, under these terms, to insure against cancellation.
Please note that, notwithstanding the above, for certain travel arrangements e.g. many scheduled transport providers and additional options such as excursions, a 100% cancellation fee may apply as soon as the booking is made. Please ask for full details of cancellation charges at time of booking. Where we have organised your flights, if you are travelling on a scheduled flight, we cannot give you any refund until we have received your old travel documents, including tickets. We strongly recommend you to take out insurance that includes cover against irrevocable cancellation costs.
12. Changes By Us
We reserve the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking.
We plan arrangements for your trip many months in advance and may occasionally have to make changes, most of which are minor. Your Confirmation Email will show the latest planned flight timings and carrier. Actual flight timings will be shown on the flight ticket (including any e-ticket itinerary), which you should check carefully as soon as you receive it. A change of carrier will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as possible. Whether a change is ‘major’ depends on the nature of the event and may include: a significant change of destination; a change in accommodation to that of a lower standard; a change in hospitality venue to that of a lower category; a change in time of scheduled departure or return flight by more than 12 hours (but not a flight delay); or a change of UK departure airport/port (excluding changes between London airports, London, Ebbsfleet and Ashford stations and between Dover/Folkestone ports). A delay to your flight that we need to make within 24 hours before scheduled departure will not be considered a major change unless the change is for more than 24 hours. These changes are only examples and there may be other significant changes which constitute major changes. When a major change occurs, you will have the choice of either:
• accepting the change; or
• accepting a replacement trip from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
• cancelling your booking, in which case you shall receive a full refund of all monies paid.
We may also have to cancel your booking (for example, but not limited to, if minimum numbers are not obtained). However we will not cancel your booking less than 2 weeks before your scheduled departure date except for reasons of Force Majeure (as defined below) or failure on your part to pay the deposit and/or final balance, or for any other reason beyond our control. Where GST cancels your booking where you are not in breach of these booking conditions and other than for reasons of Force Majeure, GST shall offer you either a refund of the monies received by it in respect of the booking, or offer you, if available, a replacement trip from GST of equivalent or similar standard and price (at the date of the change). If we are forced to cancel your trip after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.
Where we make a major change to or cancel your trip (where you are not in breach of these booking conditions), except where a major change or cancellation arises from circumstances amounting to force majeure, failure on your part to pay the deposit and/or final balance, or for any other reason beyond our control, we will pay you, as a minimum, compensation as detailed below. Any compensation payable will be on these scales, based on how many days before your scheduled departure date we tell you of a major change or cancellation.
More than 84 days: Nil
83-56 days: £10
55-28 days £20
27-0 days £30
This standard compensation payment will not affect your statutory or other legal rights. We will only make one compensation payment for each full-fare-paying adult in the booking. Any children not paying the full adult fare will receive a pro-rata amount of compensation. The above payments of compensation are not payable where any change to or cancellation of the tour/holiday has been caused by a Force Majeure Event (see clause 13 below).
We strongly recommend that you and if applicable your clients make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-chargeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed. If you and if applicable your clients make such arrangements which you and/or if applicable your clients are then unable to use due to a change in your itinerary we shall not be liable to you or if applicable your clients for the cost of those arrangements.
Under European law (European Community Regulation (EC) No. 261/2004), you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation of and delays to flights. Full details of these rights are publicised at EU airports and are also available from affected airlines. However, you should note that reimbursement of the cost of a flight that forms part of your trip is the responsibility of your airline and will not automatically entitle you to reimbursement of the cost of your trip from us. If any payments to you are due from us, any payment made to you by the airline will be deducted. If your airline does not comply with these rules you should complain to the Aviation Consumer Advocacy Panel on 020 7453 6888 or at www.caa.co.uk.
13. Force Majeure
In the event that GST is obliged to cancel your booking due to reasons of “force majeure” we will not pay any compensation. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, postponement or cancellation of the sports event you are attending, and any other similar events.
14. Our Liability To You
Our obligations, and those of our suppliers providing any service or facility included in your booking, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your booking. Our liability in all cases will be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract and any relevant international convention as detailed below. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions. You can ask for copies of the transport companies’ contractual terms, or the international conventions, from our offices at Gullivers Sports Travel, Ground Floor, Ashvale 2, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire GL20 8NB.
We shall have no liability where the cause of the failure to provide, or failure in, your trip or any death or personal injury you may suffer is not due to any fault on our part or that of our agents or suppliers, because it is either attributable to you or a person on the booking, or attributable to someone unconnected with your booking and is unforeseeable or unavoidable, or is attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment, or is due to information, however obtained, from outside sources such as independent third party websites, or is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which neither we, nor our agents or suppliers could have foreseen or forestalled.
If any international convention applies to, or governs, any of the services or facilities included in your trip arranged or provided by us, or provided any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these Conventions or any other international conventions applicable to your trip. Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.
If you purchase optional activities that are not part of your pre-booked itinerary, the contract for the provision of that activity will be between you and the activity provider. The decision to partake in any such activity is entirely at your own discretion and risk. If you do have any complaint about, or problem with, any optional activity purchased locally at your destination your claim should be directed to the activity provider and not to us. However, should you or any member of your party by misadventure suffer illness, injury or death during the period of your trip from any activity which does not form part of the arrangements made by us or an excursion purchased through us, we shall, where appropriate and subject to our absolute discretion, try to help if we can. Subject to such discretion we may help everyone on your booking up to a total cost to us of £5,000 as long as the following conditions are met:
• you must ask us for such assistance within 90 days of the misadventure;
• you must make a claim under your insurance policy’s legal expenses or other appropriate section. You must show us proof that your insurance company has received your claim; and
• in the event of there being a successful claim for costs against a third party or a suitable insurance policy or policies being in force, you must repay us the costs actually incurred by us in giving this assistance.
Cancellation or curtailment of a major sporting fixture is an extremely unusual occurrence and totally beyond our control and we accept no responsibility to compensate for changes to a tour for reasons beyond our control. Every effort will be made to offer alternative arrangements and, in the unlikely event of a cancellation, any refund obtained for any of the services will of course be refunded to the client.
Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or failure of passengers to check in on time.
Flight Notice, Flight Information and EU Blacklist
This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the European Community Regulation (EC) No. 889/2002 or the Montreal Convention, and it does not form part of the contract between the carrier(s), us and you. No representation is made by the air carrier(s) or us as to the accuracy of the contents of this notice.
Air carrier liability for passengers & their baggage:
This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury: There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 Special Drawing Rights (“SDRs”) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
Advance payments: If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs.
Passenger delays: In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs.
Baggage delays: In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs.
Destruction, loss or damage to baggage: The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs. In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage: A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage: If baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting & actual carriers: If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.
Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information: The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the European Community by European Community Regulation (EC) No. 2027/97 (as amended by European Community Regulation (EC) No. 889/2002) and national legislation of the Member States.
In accordance with European Community Regulation (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details of air carriers that are subject to an operating ban within the European Community. The Community List is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/.
In accordance with European Community Regulation (EC) No. 2111/2005, we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any flights arranged by us may be operated by UK, European and international airlines. For details of likely carriers for each booking please refer to the individual details as confirmed at the time of booking. The airline may use wide and narrow-body jets. We may change the airlines or aircraft types at any time. Any such changes after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard. Some flights may need to stop en route. If we know about this in advance we will tell you. Flight times shown in any brochure, on the website and on your booking confirmation are not guaranteed. Actual flight times are shown on the tickets. Flight times are local times based on the 24-hr system.
Please check with the airline regarding luggage allowance limits and the maximum allowable single item baggage weight. If you or a member of your party has a medical condition, serious illness, recently undergone surgery, or have suffered a recent accident, you must advise us and your airline and you/that person may need to be cleared for travel by the airline which will involve obtaining a Fitness to Fly Certificate from your GP.
15. Your Accommodation
Any accommodation we arrange for you must only be used by those people named on your Confirmation document/Email (or on the latest Amendment documentation issued). You are not allowed to, and if applicable you will procure that your clients will not, share the accommodation or let anyone else stay there. You are responsible for the costs of any damage caused to your accommodation or its contents during your stay. These changes must be met by you and may have to be paid locally.
16. Special Requests and Requirements
We will consider special requests such as vegetarian meals when you book. We will tell you whether there is a charge for the request. We can only guarantee requests for which there is a charge, or those that are confirmed in writing.
If you or anyone on the booking is suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition you or they must and you if applicable will procure that they will declare the true nature of such condition at the time of booking and you or they must make arrangements for the provision of any medication or other treatment which may be required during the trip. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the trip in which case all monies paid in respect of such persons will be forfeit.
17. Brochure/Website Presentation and Trip Documentation
GST will/may issue detailed trip documentation for your booking. This trip documentation and all the information contained therein will be deemed to be part of the contract. Trip documentation will be sent approximately 7-10 days prior to your travel date, providing all balances have been settled. All information published on the website and in our brochures has been compiled from up-to-date details and we have taken the utmost care to ensure fact and accuracy. There may be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances necessary for maintenance (swimming pools for example), unsuitable weather, fuel shortages, accidental damage to accommodation or other circumstances totally beyond our control. If we are advised of this, we will inform you as soon as possible. This website/brochure is issued on our responsibility and does not commit any airlines mentioned therein. Whilst all reasonable efforts will be made to comply with your requirements, we cannot guarantee that any special requirement concerning accommodation or facilities will be available and any such request by you does not form part of the contract. Unfortunately, it is inevitable that some of the prices or details within this brochure may have changed since the brochure was printed. You will be informed about any significant changes that we know about to any part of the relevant details within this brochure when you book as part of our commitment to quality customer service. If you have already booked, we will tell you of any significant change in circumstances which would affect your holiday as soon as we can before you leave. We cannot accept liability for information, however obtained, from outside sources such as independent third party websites. Should there be a discrepancy between the information in the brochure and or website and the trip documentation, the information in any trip documentation supersedes that in the brochure or on the website and will be considered the most up-to-date and accurate.
18. Your Holiday Insurance
Adequate and valid travel insurance for your chosen itinerary is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and Force Majeure events. You are required to carry proof of insurance with you and produce it if reasonably requested by Company employees or suppliers. Please ask for details of the appropriate comprehensive policy we can offer to you to cover all activities included in our itineraries and the featured optional extras (find out more about our travel insurance: https://barmytravel.com/travel-insurance). Please note, however, that the policies we offer may not cover you for any activities you purchase that are not pre-booked nor featured in official our literature. If you choose not to take out our insurance you are responsible for ensuring that you are in possession of travel insurance for the entire duration of your holiday in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment, with cover/benefits equal to/greater than the insurance we offer. If you make your own insurance arrangements, you must ensure that there are no exclusion clauses which limit cover for the type of activities included, or the altitudes attained, in your holiday. Furthermore, if you make your own insurance arrangements, you must advise us of the details of your own insurance including the name of the insurer and the policy number as soon as possible. Our representative abroad has the right to see the policy so that appropriate advice and assistance can be given. Clients in breach of this condition will be deemed to have indemnified the Company for any loss incurred by the Company as a result of such breach and such costs will be redeemable from them.
19. Participation Requirements
You shall satisfy yourself and you shall ensure that all members of your party satisfy themselves prior to booking that you / they are fit and able to complete the itinerary of their chosen holiday. No unaccompanied minors (those under 18 years of age) can be accepted.
If you or any of your party are suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition, you must declare to GST the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the holiday. Failure to make such disclosure will constitute a breach of these booking conditions and may result in such persons being excluded from the holiday in which case all monies paid will be forfeit. If you are affected by any condition, medical or otherwise, that might affect your or other people’s enjoyment of the holiday, you must advise us of this at the time of booking.
For stays in the USA, at least one person per room staying at any hotel must be at least 21 years of age on the date of travel and a credit card with credit to be held as a deposit is required to check in. Credit cards are required in many hotels and for all vehicle hire for all destinations. A deposit amount will be held. You must ensure you have a card and the relevant credit available.
OUR DATA PROTECTION COMMITMENT
Gullivers Sports Travel is part of the Travelopia group of companies (https://www.travelopia.com/). Here at Gullivers Sports Travel we understand the concerns about how data may be stored, sent and used by companies. We are committed to complying with all data protection laws and want you to feel confident in the measures we are taking to uphold your data privacy rights.
HOW TO NAVIGATE THIS DOCUMENT
We think this document highlights the most important points to be aware of.
WHAT INFORMATION MIGHT WE COLLECT ABOUT YOU?
We do our best to keep the information we collect about you to the minimum necessary.
The information we collect depends upon how you are interacting with us. For example, if you’re booking a holiday or tour with us we are likely to ask for more information than if you’re only requesting a brochure or browsing our website. We may collect, use, store and transfer different kinds of personal information about you, which we have summarised in the box below.
Details about you: Your first and last name, marital status, title, gender, e-mail address, telephone number, date of birth, loyalty membership details, your reasons for travel, meal and other travel preferences or dietary requirements.
Payment details: Your bank details and payment card details when making a booking with us. Details about payments to and from you and other details of products and services you have purchased from us.
Identification documents: If you are travelling on a route requiring advance passenger information, your passport or identity card details including your passport number, the country in which your passport was issued and the expiry date.
Details about your booking with us: Details such as where you are flying from and to, your booking information (including anyone else on the booking), any onward travel details if relevant, details of experiences or excursions booked through us, baggage requirements, upgrade information, lounge visits, seat preferences, meal preferences or requirements, details of any special assistances required and any other relevant information so that we can provide you with the travel or other service you have arranged with us.
Details from your interactions with us: Information about interactions or conversations with us and our staff, including when you make enquiries, comments, complaints or submit feedback to us. This could also include username and password and your interests, marketing preferences and survey responses.
Your use of our systems and services: This includes how you use our site, app, retails stores, call centres and/or social media pages, IP addresses and information you may post on social media.
Job applications: If you apply for a job with us, your CV, work history, educational details and the role you are applying for.
Special types of data: In some circumstances we may need to collect information from you that is deemed sensitive. For example, we might collect:
- Data about your health. Knowing your dietary requirements and any medical conditions you have will ensure that the trip is suitable for you and any necessary adjustments are made.
- Information about your religion (for example if you specify a meal preference that indicates a particular religion, such as a kosher or halal meal).
We try to limit any sensitive personal data we collect to the minimum possible. Unless we have a specific lawful reason to use this information, we will ask for your consent to collect it.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW DO WE COLLECT YOUR INFORMATION AND WHY?
Depending upon your interactions with us, we might collect information in the following ways:
Direct Interactions: You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone and email or otherwise, This includes personal data you provided when you:
- book or search for a holiday/tour or other service (such as a flight, cruise, hotel lounge access, transportation or special assistance) via one of our websites, any apps we use, retail stores, our call centre;
- fill in part of the booking information on our site but do not complete the booking;
- request a brochure, sign up to receive email updates, complete a contact us form, participate in any of our competitions, promotions (for example via any social media channels, email or our site), surveys or market research;
- create an account on our website and enter information onto online forms;
- provide us with information about an accident, illness or incident that occurred or some other feedback;
- apply for a job with us by email or via the site;
- contact us via our call centres, press office, social media, post, email or instant messenger. Our interactions with you may be recorded and monitored for the purposes of improving customer service, quality assurance, training, security and general business purposes; or
- attend any of our events.
Automated technologies or interactions
Third parties or publicly available sources
We may receive personal data about you from various third parties as set out below:
a) airlines, hotel providers or other parties we work with if you make a complaint to them;
b) analytics providers
WHAT DO WE USE YOUR INFORMATION FOR?
Under data protection laws we are allowed to use personal information only if we have a proper reason to do so such as:
- to fulfil a contract we have with you or;
- when it is our legal duty or;
- when it is in our legitimate interest (or those of a third party) and your interests and fundamental rights do not override those interested or
- when you consent to it
Generally we do not rely upon consent as a legal basis for processing your personal data other than in relation to sending our own or third party direct marketing communications to you via e-mail or text message. You have the right to withdraw consent to marketing at any time by [contacting us].
We have set out below a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.
- To manage your booking with us. We will use your information to provide you with any travel or event services that you request or purchase. This entails booking your flights, accommodations, organising tours, transportation and car hire and providing you with your tickets (on the basis of performing our contract with you) and providing you with any special assistance you require (where you give us your consent). In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.
- To contact you with information about your bookings and support services: We will use your contact details to send you communications which relate to your booking or services you have requested. The types of information usually included would be: e-mails responding to enquiries, providing you with tickets, alerting you to changes in itineraries or responding to any complaints you have. We do these things in order to fulfil our contract with you and on the basis of our legitimate business interest of providing you with customer service.
- To provide assistance with online bookings. We may collect information when you enter it into forms on our websites but do not complete your booking. We do so in order to offer assistance in case you are experiencing difficulties using our websites.
- To enable you to partake in a prize draw, competition or complete a survey: We do this to perform our contract with you or for our legitimate events of studying how customers use our services, develop them and grow our business.
- To send you marketing communications. We will use your information to contact you in order to keep you up to date with the latest news, offers, events, sales, brochures, promotions and competitions that we consider may be of interest or relevant to you. We will usually only do this when we have your consent to do so or on the basis of our legitimate interest to provide you with customer service. Please see the marketing section below for more information.
- To personalise your customer experience and improve our service. We use your information to provide you with a more personalised service. This might include personalising the communications we send to you with preferences, sending you only with advertising that we think you might like and/or enhancing your holiday experience (on the basis of our legitimate interests to present you with the right kinds of products and services). We may also record and/or monitor calls in order to improve our customer service.
- To ensure security and protect our business interests. In certain circumstances, we use your information to ensure the security of our services, buildings, and people, including to protect against, investigate and deter fraud, unauthorised or illegal activities, systems testing, maintenance and development (on the basis of our legitimate interests to operate a safe and lawful business or where we have a legal obligation to do so);
- To process your job applications. We will use your information to process any job applications that you submit to us, whether directly or via an agent or recruiter (speculatively or in response to any ad) (on the basis of our legitimate interest to recruit new employees or contractors);
- To optimise our sites and app. If you use our sites or apps, we will use your information to ensure that the content from our websites are presented in an effective manner for you and your device, to provide you with access to our site and app in a manner that is effective, convenient and optimal, and to provide you with content that is relevant to you, using site analytics and research and in certain circumstances combining that with other information we know about you (on the basis of our legitimate interests to operate and present an effective and convenient website to our website users);
- To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. This is necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
- To conduct research. We use your information to carry out aggregated and anonymised research about general engagement with our services and systems, or if you choose to participate in customer surveys, consumer focus groups and research (on the basis of our legitimate interests to improve our products, services and customer service); and
- To comply with our legal obligations. In certain circumstances, we will need to use your information to comply with our legal obligations, for example to comply with any court orders or subpoenas (on the basis of our legitimate interests to comply with a legal obligation).
WHAT ABOUT OUR MARKETING PRACTICES?
When we will get in touch with you
One of the other reasons we sometimes collect your information is so that we can form a view on what we think you may want or need, or what may be of interest to you. With this information we decide which products, services and offers may be relevant for you and what marketing you may be interested in.
We keep you up to date with our latest offers, partnerships, sales, promotions, competitions (or those of our partners such as other members of the Travelopia group) that we think might be of interest/relevance to you.
We will only contact you in this way if:
- You have signed up to receive marketing communications from us or one of the other Travelopia companies and have not later told us that you don’t want to hear from us.
- You have made a booking with us and have not told us that you do not want to hear from us.
What if I don’t want to receive marketing?
We never want to send our marketing to someone who isn’t interested in receiving this content. If you have decided that you no longer wish to hear from us, you can unsubscribe from marketing by clicking on the ‘unsubscribe’ link included in all of our e-mails or by contacting us.
Third parties and marketing
We do not pass your information to other parties for marketing purposes unless you agree to us doing so. We will get your express opt-in consent before we share your personal data with any company outside the Travelopia group of companies for marketing purposes.
Sometimes we may use 3rd parties to send the communication to you on our behalf. However, these companies do not have the right to send marketing to you for their own purposes.
The marketing material we send to you we may occasionally also include information about selected business partners who provide services closely related to our own product.
WHEN DO WE SHARE YOUR PERSONAL DATA?
In order to provide you with the services and on the lawful grounds described above, we may share your personal information with third parties such as:
Third party suppliers we work with to provide your booking and our other services to you. We may share your information with parties such as travel agents, booking agents, airlines, hotels, tour operators, transport companies, excursion providers, airport authorities, insurance companies, car hire companies, ground handling agencies, and cruise companies.
Other suppliers that we work with in connection with our business. We share your information with third party suppliers that we use to provide services in connection with the experiences we offer to you. This might include marketing agencies and/or companies that run our marketing campaigns, IT developers, service providers and hosting providers, third parties that manage promotions or competitions, third party software companies ground agents, site analytics providers, medical service providers and credit card screening companies;
Airports, immigration / border control and/or other government authorities. Sometimes we have to provide ‘Advance Passenger Information’ about you to border or immigration authorities of the country of your travel destination. This would usually be the basic information contained in your passport but the laws of certain countries may require additional information. We will provide this information when we are required to do so.
Third parties/other Travelopia companies for marketing. We share your information with any third party that you consent to our sharing your information with for marketing purposes;
Credit references and fraud prevention agencies.
Courts or advisors. We may have to share your information with other third parties (such as legal, accountants or other advisors, regulatory authorities, courts and government agencies) to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law; and
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
WHEN DO WE SEND YOUR DATA OUTSIDE THE EEA?
We will only send your data outside the European Economic Area (“EEA”) to:
- follow your instructions
- comply with a legal duty
- work with our suppliers and third parties who we use to help deliver our services
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. If we do transfer information to parties outside of the EEA, we will make sure that it is given a similar degree of protection.
YOUR PERSONAL DATA RIGHTS
What are your rights?
We want you to feel reassured that you have control of your personal information. With this in mind, we have explained below the rights you have in relation to the personal information we hold about you:
- The right to ask us to correct any information you believe is incorrect.
- The right to ask us to not to use your information for marketing purposes.
- The right to receive a copy of the personal data we hold about you or to request that we transfer this to another service provider.
- In certain circumstances, the right to ask us to stop using information about you.
- The right to ask us to limit or cease processing or erase information we hold about you in certain circumstances.
- The right to withdraw consent that you have provided to us to use your personal information.
How can you exercise your rights?
You can exercise these rights over your data by [contacting us] or by checking the applicable boxes on forms where we collect your information or to tell us that you don’t want to participate in marketing. You can also unsubscribe from any marketing circulation lists you are on by scrolling to the bottom of the e-mail and clicking the ‘unsubscribe’ link.
We will comply with your requests, unless we have a lawful reason not to do so. We may need you to provide additional details to confirm your identity in order to process your request.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will only keep your personal data for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal accounting or reporting requirements.
We operate a data retention policy and look to find ways to reduce the amount of information we hold and the length of time we hold it for.
By law we have to keep basic information about booking and our customers for six years for legal claims and tax purposes.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
HOW TO CONTACT US
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Gullivers Sports Travel
Ground Floor, Ashvale 2, Ashchurch Business Centre, Alexandra Way, Tewkesbury, Gloucestershire, GL20 8NB
Please contact us in the first instance if you have any concerns. If we are unable to resolve your concern, you have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) or the relevant data protection authority where you live.
OTHER PRIVACY INFORMATION
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
21. Photography & Testimonial
Any likeness or image of you secured or taken on any of our holidays may be used by GST without charge in all media (whether now existing or in the future invented) for bona fide promotional or marketing purposes, including without limitation promotional materials of any kind such as brochures, slides, video shows or the internet. Any written feedback supplied to GST may also be used for promotional purposes as detailed above.
22. Tickets Terms and Conditions
All tickets to any event sold via GST are sold strictly subject to the event organisers own ticket terms and conditions (the “Event Ticket Terms and Conditions”) (a copy of which can be obtained from GST on request) in addition to these terms and conditions and in accepting these terms and conditions you agree to be bound by, and accept, the entirety of the Event Ticket Terms and Conditions.
For the avoidance of doubt, tickets sold by GST cannot be resold or transferred. As such you agree that you will not re-sale or transfer any tickets to any event. Any ticket obtained or used in breach of the Event Ticket Terms and Conditions may be deemed void.
23. Law and Jurisdiction
If you booked your holiday in any jurisdiction other than in Scotland or Northern Ireland (including any booking via the Internet), this contract, and any other claim or dispute arising from or related to this contract, will be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Scotland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Scottish law and the courts of Scotland shall have exclusive jurisdiction over any claim arising out of it. If you booked your holiday in Northern Ireland, this contract, and any claim or dispute arising from or related to this contract, will be governed by Northern Irish law and the courts of Northern Ireland shall have exclusive jurisdiction over any claim arising out of it.
As at 15 June 2017